Withdrawal from the contract - Return and refund policy
Instructions for withdrawal from the contract
You have the right to withdraw from the contract within 14 days of purchase without giving any reason. The 14-day withdrawal period begins on the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.
To exercise your right to withdraw from the contract, you must inform us by a clear statement (e.g. by letter or e-mail). You can use the contact form for this, but it is not mandatory. You can also fill in this form or make another clear statement on our website (www.extra-boty.cz). If you choose this option, we will send you an acknowledgement of receipt of your withdrawal from the contract without delay (e.g. by e-mail).
To comply with the withdrawal period, it is sufficient to send a corresponding declaration before the deadline expires.
Consequences of withdrawal from the contract
If you withdraw from this contract, we are obliged to refund all payments we have received from you, excluding delivery costs, immediately and at the latest within 30 days from the day on which we receive your notification of withdrawal from the contract. Unless otherwise agreed with you, we will use the same means of payment that you used for the original transaction to refund your payment.
We may withhold reimbursement until we have received the goods back or until you have provided proof of return, whichever is the earliest. You must hand over or send back the goods to us as soon as possible and in any event not later than fourteen days from the day on which you communicate your cancellation from the contract to us. You will meet this deadline if you send back the goods before the expiry of the 14-day period.
You are responsible for the direct costs of returning the goods. You must only compensate for the loss in value of the goods if your improper handling of the goods has damaged their condition, changed their properties or lost their functionality.